Telephone interpreting is often used in medical and business settings. But it can also be used in law enforcement.
In response to the needs of a multicultural and multilingual population, New Zealand is turning to telephonic interpreting to strengthen law enforcement services:
“The [New Zealand] Ethnic Affairs Office hosts a language line which offers a free telephone interpreting service in 40 languages to clients and officials of 60 Government agencies.
Until a New Zealand call centre can be set up, calls to the Crimestoppers phone number and online crime reports will be handled by the British Crimestoppers call centre, which will send the anonymous information to New Zealand Police for action.
’I think Crimestoppers is a fantastic initiative,’ Mrs Wong [Minister of Ethnic Affairs] says…’It’s about making sure people of all backgrounds can help in this important area of law and order,’ she says. ‘When I was door-knocking before and since the election, it was amazing how much the residents had in common. Safety was a huge issue, one that all people share.’”
(Extract from “Breaking barriers to beat crime,” New Zealand Times Online, Nov. 2009)
In the business world, telephonic interpreting can allow your company to increase customer loyalty and reduce customer service interaction time. It also makes your products or services more accessible to non-English speakers – an important selling point even within the USA.
For more information about all types of language interpreting, contact Language Translation, Inc. Located in San Diego, California, we have been providing language services domestically and internationally for over 20 years.
Betty Carlson
See Also
- Language Translation, Inc.
Sign up here to receive our free monthly newsletter, Language Lines.


